Customer care

If you can’t find the information you’re looking for, please contact us at:ciao@larma.studio

COOKIE POLICY

This page explains what cookies are, how we use them on our website and your options for controlling them.

WHAT ARE COOKIES?

Cookies are pieces of information which include a unique reference code that a website transfers to your device to store and sometimes track information about you. A number of cookies we use last only for the duration of your web session (“session cookies”) and expire when you close your browser. Other cookies are used, for example, to remember you when you return to the site and will last for longer (“persistent cookies”). Cookies cannot be used to run programs or deliver viruses to your computer. They are uniquely assigned to your device and are sent back to the originating website on each subsequent visit (if they last longer than a web session) or to another website that recognizes that cookie.

Some of the cookies used by our sites are set by us, and some are set by third parties who are delivering services (such as interest-based advertising and web analytics) on our behalf.

WHAT DO WE USE COOKIES FOR?

Some cookies are essential to enable you to move around the website and use its features, such as accessing secure areas of the website or areas with paid-for content. Without these cookies, our services cannot be provided. Because such cookies are essential for using a site, these cookies cannot be turned off without severely affecting your use of the website.

Other cookies perform various functions, as the table below explains, together with your options for controlling them.

Some cookies may also be controlled by using your web browser settings. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.

OUR COOKIES AND YOUR OPTIONS

1. Performance

These cookies allow us to manage the technical performance of the website such as load balancing to ensure that the site is available to all users.
You may set your browser to reject these cookies, but this is likely to affect your use of the site.

2. Functionality

These cookies remember the choices you make to improve your experience. For example, they allow the website to remember selections such as language, currency, region, or changes to text size and to remember you on return visits. They may also be used, for example, to remember the point you have reached in a survey so that you can return to it later.

By choosing an option such as remember me, text size, or participating in a survey or similar services that necessitate the use of a cookie, you will be indicating your consent to that cookie. You may set your browser to reject these cookies, but this is likely to affect your use of the site.

3. Activity logging - websites

This cookie is essential to authorize your access to content and services that are not publicly available including paid-for content.

If you are a registered user, trialist, or subscriber, when you log on, this places a cookie on your machine.
Once you are logged on, we monitor your activity on our websites, for example, which articles you read. This is for the following purposes:

We need to ensure compliance with your user license and adherence to our terms and conditions as part of your trial or subscription. (Our terms and conditions are published on our websites and can be accessed by a link in the footer of each page)For customer service purposes to provide users with a tailored service and to develop products and services reflecting our users’ needs.

If you would prefer us not to use your activity log for customer service purposes, you can request that we anonymize it for these uses. This will affect our ability to understand your requirements and personalize your browsing experience in the future.
Please note: If you are just browsing our sites without going through a log-in procedure, you will remain anonymous and we will not log your activity.

To request anonymization please email us at ciao@larma.studio

Please include the following details:

The user name that you use to access our website(s) – this will be an email address
Your name
Your company’s name
The website

4. DoubleClick

DoubleClick is a service provided by Google. Its cookies are used to serve to advertise relevant to users’ interests and measure the effectiveness of online marketing campaigns for our sites.

5. Google Analytics

Google Analytics is a web analytics tool that helps us to understand how our users engage with our websites and so allows us to better tailor our websites to our users’ needs.
The tool uses a cookie in order to evaluate the use of content and compile reports for us on activity on our websites and Apps.

6. Google AdWords

We use all features of Google Analytics for Display Advertisers. That includes obtaining specific visitor cookie data, such as the source, medium, and keyword used to visit our website. Google Analytics does not store any visitor-specific data and we will not use visitor-specific data in any way related to Google Analytics, Google Adwords, and Remarketing. We use Remarketing with Google Adwords and analytics to display content-specific advertisements to visitors that have previously visited our site when those visitors go to other websites that have the Google Display Network implemented.

7. Facebook Conversion Pixels

We use the “Custom Audience pixel” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) on our website. With its help, we can keep track of what users do after they see or click on a Facebook advertisement. This enables us to monitor the effectiveness of Facebook ads for purposes of statistics and market research.

Data collected in this way is anonymous to us, which means we cannot see the personal data of individual users. However, this data is saved and processed by Facebook. Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy.

You can allow Facebook and its partners to place ads on and outside of Facebook. A cookie can also be saved on your device for these purposes.

CONTACT US

If you would like further information or guidance on cookies, please contact us at ciao@larma.studio